Resizing, Returns & Exchanges

What if your ring doesn't fit? 

Sometimes a ring may not fit exactly how you wished, but no need to worry I offer a resizing service. Some rings may not be able to be resized because of the kind of setting, such as my sea glass rings. In the event I am unable to resize your ring, then you can do an exchange for a more suitable size or a refund. I want all my customers to be satisfied with their jewellery choice so don't be shy please contact me with any concerns you may have here. Something to keep in mind when you are being sized for your ring is to take note of the ring sizer being used to size your ring finger. If you are ordering a 7mm width band try to be sized with the same ring width; width makes a quite a difference in sizes.

Do I accept refunds?

Each piece of jewellery listed in our online store is made to order. I hope you are happy with your new piece of jewellery, however if you are not satisfied, please send me a message so I can take care of you! I don’t offer refunds, however I do offer exchanges within 2 weeks of delivery so you can find something more suitable.

Rings are made to order in your size and are non-refundable.
Custom orders are non-refundable and must be paid in full before fabrication of your ring begins.

Quotes are subject to change because of change in the daily market prices and expire after 30 days.

If an item is being returned through the mail, customer assumes return shipping cost. Please ship all items to be returned with Priority Mail and signature confirmation. If you are shipping internationally into Canada, please fill out your customs forms out as a return/warranty export.  

Please notify me before shipping your piece back for an exchange and I will provide you with the return address.

All sales are final on any discounted, sale or clearance items.  

What about Christmas gifts?

I offer extended holiday gift exchange.  Any eligible piece purchased between November 15th through December 31st can be exchanged until January 31st.